Informations sur la garantie
Chez JapanChefKnife.com, nous sommes fiers de la qualité de nos couteaux. Nous garantissons que tous les couteaux que nous vendons sont exempts de défauts de matériaux, de fabrication ou de main-d'œuvre dans des conditions normales d'utilisation, à condition que les instructions d'entretien appropriées soient suivies.
Qu'est-ce qui est couvert ?
• Défauts de matériaux, de fabrication ou de main-d'œuvre.
• La garantie s'applique uniquement à l'acheteur initial.
Qu'est-ce qui n'est pas couvert ?
• Éclats dans la lame, pointes de couteaux cassées, décoloration due aux aliments et taches de rouille (ceux-ci peuvent souvent être réparés par affûtage ou un entretien approprié).
• Dommages causés par une mauvaise utilisation ou des accidents, y compris :
• Couper des aliments congelés, des os, des noix dures ou du fromage.
• Utiliser le couteau comme tournevis, ouvre-boîte ou toute autre utilisation inappropriée.
• Faire tomber le couteau sur le sol ou heurter des surfaces dures.
• Rouille et décoloration dues à un entretien inapproprié.
• Frais de retour.
• La garantie est annulée si le couteau quitte le pays où il a été acheté.
Conseils d'entretien et de stockage appropriés
• Laver immédiatement – Nettoyer à l'eau chaude savonneuse et sécher soigneusement après chaque utilisation.
• Éviter les lave-vaisselle – Les conditions difficiles d'un lave-vaisselle peuvent endommager le couteau et entraîner de la corrosion.
• Ranger correctement – Conserver les couteaux dans un endroit sec, en utilisant un bloc à couteaux ou un support magnétique.
Pour les réclamations de garantie ou toute autre question, veuillez contacter notre équipe d'assistance à l'adresse info@japanchefk.com.
Let customers speak for us
I needed to grill asparagus in a cast iron pan. I tried my 10" Lodge, but it was too big for just two people. I chose Staub because it is considered an elite product. I love how it has an enamel coating. It washed up perfectly and the size is just right. The Lodge cast iron will now go to the church yard sale - I'm sold on Staub!
I had no idea a good knife could be so wonderful. It's very sharp, weighted nicely and aesthetically pleasing.
Christmas gift, so can’t really review until after Dec 25th. However, expectations are high, considering previous purchase. Thank you.
Sturdy steel butter knife. I was pleasantly surprised by the thickness of steel used which makes the bend function as desired which is to srape of the butter strings through the holes. Well thought and designed by not compromising on quality at all. Full marks! Japanese know it well and their craftsmanship is at another level.
Ingenious, well thought and designed product from Japan. Love it.
Ingenious, well thought and designed produxt from Japan. Love it.
Top notch quality of these products. Great utility tools coming out of Japanese craftsmanship.
I have quality Henkel knives, but this knife has a sharpness beyond what these knives can do. It's an important tool in my knife kit. I'm hopeful that it will be durable and have lasting power. So far, I am enjoying the experience of using it!
Great seasoning right off out of the box.
I’m a salmon and trout angler. I was happy with using this tool to pin bone pink salmon as it was able to pull two out at a time. I tried it on a fresh chinook last night though and wasn’t very impressed, I think needle nose pliers would have been more effective.
Received my carbon stainless steel wok extremely fast , customer support Natalie was extremely helpful with my questions and even provided resources to help me. 10/10, amazing site I can't believe I was hesitant at first. Will definitely be buying again from here, much better than big box stores - extremely high quality product.
Outstanding service. Super fast delivery. Awesome quality knife. Everything as advertised. TOP GUN!
Amazing knife set. Even the siccors is super sharp.
MIYABI 4000 FC 9.5-Inch Gyutoh Knife – Brown Handle
The Hayami 130 arrived promptly and very sharp, one of the sharpest knives I've ever received from a vendor. It's convenient to have it razor sharp out of the box. I use petty knives a lot, just above my use of the cleaver. This knife is beautiful and extremely functional. The next petty knife will be about 100mm.