Shipping policy
⚠ Notice — US Customs Delays
We are currently observing delays at US customs and border services due to increased inspection volumes. This is beyond our control. Products are taking longer than usual to complete customs inspection. We appreciate your patience and will keep you updated on your order status.
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Canadian Customers
FREESHIP
$99+
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Free standard shipping on all orders $99 or more to most regions in Canada.
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We stock and ship all Japanese, German, and kitchen knives and tools directly from Ontario, Canada.
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Standard delivery: 2 to 8 business days, depending on your location.
Northwest Territories, Nunavut & Yukon
Free shipping on orders of $300 or more. For orders below $300, we have negotiated low-cost shipping rates with our carrier to ensure you receive your order at the best possible price.
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US Customers
FREESHIP
$120+
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Free standard shipping on all orders $120 or more.
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Standard delivery: 5 to 15 business days, depending on your location.
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All customs duties are calculated and collected automatically at checkout — you will not owe any additional charges to the courier at the time of delivery.
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Please allow up to 15 business days for your order to clear US border and customs services. This is beyond our control.
International Orders — Customs Duties & Import Taxes
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Any customs duties, VAT, or import taxes are the responsibility of the customer.
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JapanChefKnife.com is not responsible for any additional charges imposed by local customs authorities.
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We recommend checking your local tax laws before placing an order.
🇨🇦 🇺🇸FREE CA & US DELIVERY
◆SHIPS FROM ONTARIO, CANADA
◆100% SATISFACTION GUARANTEED
Questions or concerns? Email us at info@japanchefknife.com