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Shipping Policy
JapanChefKnife.com · Knives & Kitchen Tools
⚠ Notice — US Customs Delays
We are currently observing delays at US Border Services due to increased inspection volumes. Customs clearance is currently taking up to 25 days, which is beyond our control. We appreciate your patience.
Please verify your shipping details. Make sure your address, ZIP code, and phone number are correct. Our system will send you a tracking number once your order ships. We kindly ask that you use this tracking number to check for the latest updates on your parcel.
If an incorrect address or ZIP code is entered, the shipment may be returned to us. Unfortunately, we are unable to refund shipping charges or customs duties paid to US Border Services in this case.
🇨🇦 Canadian Customers
FREE
SHIP
$99+
・ Free standard shipping on all orders $99 or more to most regions in Canada.
・ We stock and ship all Japanese, German, and kitchen knives and tools directly from Ontario, Canada.
・ Standard delivery: 2 to 8 business days, depending on your location.
Northwest Territories, Nunavut & Yukon Free shipping on orders of $300 or more. For orders below $300, we have negotiated low-cost shipping rates with our carrier to ensure you receive your order at the best possible price.
🇺🇸 US Customers
FREE
SHIP
$200+
・ Free standard shipping on all orders $200 or up.
・ Standard delivery: 5 to 15 business days, depending on your location.
・ All customs duties are calculated and collected automatically at checkout — you will not owe any additional charges to the courier at the time of delivery.
・ Please allow up to 15 to 20 additional business days for your order to clear US border and customs services. This is beyond our control.
International Orders — Customs Duties & Import Taxes
・ Any customs duties, VAT, or import taxes are the responsibility of the customer.
・ JapanChefKnife.com is not responsible for any additional charges imposed by local customs authorities.
・ We recommend checking your local tax laws before placing an order.
🇨🇦 🇺🇸FREE CA & US DELIVERY
◆SHIPS FROM ONTARIO, CANADA
◆100% SATISFACTION GUARANTEED