Special Order FAQ
A: Special order items are products that are not regularly stocked in our inventory but are specifically ordered upon request. These items may include customized products, rare or hard-to-find items, or products that are not commonly sold in our store.
Q: Can I cancel my special order once it has been processed?
A: No, unfortunately, special order items cannot be cancelled once they have been processed. This is because we order these items specifically for you and cannot return them to our supplier once they have been shipped to us.
Q: Can I return or exchange a special order item?
A: No, special order items cannot be returned or exchanged. This is because they are ordered specifically for you and may not be in high demand or readily available to sell to other customers.
Q: What if my special order item is defective?
A: We will cover all warranties for special order items and replace them if found defective. Please contact our customer service team if you encounter any issues with your special order item.
Q: How long does it take to receive a special order item?
A: The timeframe for receiving a special order item may vary depending on the product and our supplier's availability. We will provide you with an estimated delivery date at the time of purchase.
Q: Can I place a special order for an item that is not listed on your website?
A: Yes, we may be able to place a special order for items that are not listed on our website. Please contact our customer service team for more information and to place a special order request.
Let customers speak for us
Perfect knife size for an all purpose kitchen knife and high quality. Light and sharp, has become my favorite knife. Customer service top notch when finding a sheath to protect and fit the knife.
Very good. I bought two one for my son and one for me. I treated with beeswax and am waiting for it it sink well in!!
It is good leather!
Honestly, it's a good product for the price!
But I would recommand to put some flax oil (or mineral) on the handle before use.
Love the handle holds well in my hand , nice and sharp ! Photo attached of me using it during a love cook really impressed by this one
Itās just the perfect things I need for cutting vegetables, meat and fish
This knife fits in the hand beautifully. Love the weight and oh man it's crazy sharp ! Highly recommend
Beautiful blade Gorgeous handle nice and sharp ! My only thing some nakiris online are quite tall almost looking like a cleaver this blade is shorter in height but it handles itself beautifully
Super light sharp blade ! My only comment is if you are looking at the photos the blade may look a little more blue in the photos posted then what I received but amazing quality and looks great still
Great little knife blade is sharp fits well in the hand a little large for a paring knife a little small for a utility knife it falls right in the middle which is nice especially with working with fruit
Handle looks just as pictured teeth are nice and sharp very happy great bang for your buck
Fits right into your handā¤ļøā¦ā¦.sharpā¦.easy to handleā¦was shipped to me very quick. I will be coming back to this shop. Againā¦. Thanks. Madeline
I wanted a utility knife of some kind to compliment my Miyabi without breaking the bank. Found this to be a great option. Nice blade, great design, and the handle is very nice and comfortable. Definitely recommend.
HAGAKURE 20 | Japanese Santoku Knife 8" - 67 Layer VG10 Steel
What customers think about the store
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