Refund policy
At JapanChefKnife.com, we want you to be completely satisfied with your purchase. If you're not happy with your item, we offer a 15-day return or exchange policy to ensure your peace of mind. Please read the following guidelines carefully:
Returns
To be eligible for a return, the item must meet the following criteria:
Initiating a Return
To start a return, follow these steps:
Return Shipping Costs
Kindly note that return shipping costs are not included in our coverage. Customers are responsible for covering the return shipping expenses to our warehouse in Ontario, Canada.
Exchanges
If you want to exchange an item, please provide details in the return notes section during the return process. We'll do our best to accommodate your exchange request.
Damages and Issues
Upon receiving your order, please carefully inspect the items. If you notice any defects or damages received item, contact us immediately. We'll work with you to evaluate the issue and make it right.
Exceptions / Non-Returnable Items
For more information on exceptions and non-returnable items, please refer to our specific order FAQ page.
Return / Exchange — International Orders
All orders are shipped from Ontario, Canada. At this time, we are unable to accept returns or exchanges on international orders. We appreciate your understanding and apologize for any inconvenience.
OR EXCHANGE
INT'L ORDERS
Refunds
After we receive and inspect your return, we will notify you about the approval of your refund. If approved, your refund will be processed to your original payment method. Please allow your bank or credit card company some time to process and post the refund.
We appreciate your cooperation and understanding. If you have any questions or concerns about our return or exchange policy, please feel free to contact us at info@JapanChefKnife.com. Your satisfaction is our priority.
Thank you for choosing JapanChefKnife.com.
Let customers speak for us
I needed to grill asparagus in a cast iron pan. I tried my 10" Lodge, but it was too big for just two people. I chose Staub because it is considered an elite product. I love how it has an enamel coating. It washed up perfectly and the size is just right. The Lodge cast iron will now go to the church yard sale - I'm sold on Staub!
I had no idea a good knife could be so wonderful. It's very sharp, weighted nicely and aesthetically pleasing.
Christmas gift, so can’t really review until after Dec 25th. However, expectations are high, considering previous purchase. Thank you.
Sturdy steel butter knife. I was pleasantly surprised by the thickness of steel used which makes the bend function as desired which is to srape of the butter strings through the holes. Well thought and designed by not compromising on quality at all. Full marks! Japanese know it well and their craftsmanship is at another level.
Ingenious, well thought and designed product from Japan. Love it.
Ingenious, well thought and designed produxt from Japan. Love it.
Top notch quality of these products. Great utility tools coming out of Japanese craftsmanship.
I have quality Henkel knives, but this knife has a sharpness beyond what these knives can do. It's an important tool in my knife kit. I'm hopeful that it will be durable and have lasting power. So far, I am enjoying the experience of using it!
Great seasoning right off out of the box.
I’m a salmon and trout angler. I was happy with using this tool to pin bone pink salmon as it was able to pull two out at a time. I tried it on a fresh chinook last night though and wasn’t very impressed, I think needle nose pliers would have been more effective.
Received my carbon stainless steel wok extremely fast , customer support Natalie was extremely helpful with my questions and even provided resources to help me. 10/10, amazing site I can't believe I was hesitant at first. Will definitely be buying again from here, much better than big box stores - extremely high quality product.
Outstanding service. Super fast delivery. Awesome quality knife. Everything as advertised. TOP GUN!
Amazing knife set. Even the siccors is super sharp.
MIYABI 4000 FC 9.5-Inch Gyutoh Knife – Brown Handle
The Hayami 130 arrived promptly and very sharp, one of the sharpest knives I've ever received from a vendor. It's convenient to have it razor sharp out of the box. I use petty knives a lot, just above my use of the cleaver. This knife is beautiful and extremely functional. The next petty knife will be about 100mm.