Privacy policy
Japan Chef Knife — 個人情報保護方針
Privacy Policy
プライバシーポリシー
Effective: August 11, 2023 · Last updated: July 9, 2026
Thank you for choosing JapanChefKnife.com. In the same spirit of care we bring to every knife we craft and curate, we handle your personal information with precision, discretion, and respect. This policy explains what we collect, how we use it, and the choices available to you.
一 Information we collect
We collect information you provide directly and information gathered automatically as you shop with us.
Information you provide
- Name, email address, shipping and billing addresses, phone number.
- Payment details processed through our payment providers (see Section 三 — we do not store full card numbers).
- Order history, product reviews, and any messages you send to customer support.
- Account credentials, if you create an account with us.
Information collected automatically
- IP address, browser type, device type, and operating system.
- Pages viewed, referring URLs, and browsing behaviour on our site.
- Approximate location derived from IP address, used for currency and shipping estimates.
二 How we use your information
- Processing and fulfilling your orders, including customs and duty calculations for cross-border shipments.
- Providing customer support and responding to your inquiries.
- Personalizing your experience and recommending products.
- Sending promotional offers, order updates, and newsletters (you may opt out at any time).
- Analyzing and improving our website's functionality, security, and user experience.
- Preventing fraud and protecting the security of our store and customers.
三 Cookies and tracking technologies
We use cookies and similar technologies to operate our store and understand how it is used. These fall into three general categories:
- Essential cookies — required for cart, checkout, and account functionality (via our Shopify platform).
- Analytics cookies — including Google Analytics, which help us understand site traffic and performance.
- Advertising cookies — including the Meta (Facebook/Instagram) Pixel and similar tools, used to measure and personalize ads.
You can manage or disable cookies through your browser settings, and where available, through an on-site cookie preference banner. Disabling non-essential cookies will not affect your ability to place an order but may limit personalization.
四 How we disclose information
We do not sell your personal information. We disclose information only in the following circumstances:
- Service providers: trusted third parties who support our operations, including Shopify (e-commerce platform), payment processors such as Shopify Payments and PayPal, shipping carriers and customs brokers, and email or SMS marketing platforms.
- Marketplaces: where you purchase through Amazon or another marketplace, that platform's own privacy policy governs the information you provide to it.
- Legal compliance: where required by law, regulation, court order, or to protect our rights, property, or safety, or that of our customers.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets involving Next Canadian Trading Inc.
五 Data retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy — including order records for tax and accounting purposes as required under Canadian law — and then delete or anonymize it, unless a longer retention period is required or permitted by law.
六 International data transfers
JapanChefKnife.com is operated by Next Canadian Trading Inc. in Ontario, Canada. Because we rely on service providers such as Shopify, your information may be stored or processed in Canada, the United States, or other countries where our providers operate. We take reasonable steps to ensure such providers offer an appropriate level of protection for your information wherever it is processed.
七 Your privacy rights
Canada (PIPEDA)
You have the right to access the personal information we hold about you, request corrections, and withdraw consent to certain uses, subject to legal and contractual restrictions.
California residents (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the "sale" or "sharing" of personal information. We do not sell personal information for monetary consideration.
European and UK visitors (GDPR)
If you are located in the EEA or UK, you have rights to access, rectify, erase, restrict, or port your personal data, and to object to certain processing. Our lawful bases for processing include performance of a contract, legitimate interests, consent, and legal obligation.
To exercise any of these rights, contact us using the details in Section 十四.
八 Your choices
- Updating information: update your personal information by logging into your account on our website.
- Opting out: unsubscribe from promotional emails using the link at the bottom of any marketing email.
- Cookies: manage cookies through your browser settings, although this may affect your shopping experience.
九 Data security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure. Payment information is processed by PCI-compliant providers and is never stored on our own servers. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
In the event of a data breach affecting your personal information, we will notify affected individuals and applicable regulators as required by law.
十 Children's privacy
Our website is not directed to children and is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will delete it promptly.
十一 Third-party links
Our website may contain links to third-party sites, including Amazon and social media platforms. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies before providing any information.
十二 Changes to this policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated "Last updated" date. Material changes will be communicated where required by law.
十三 Filing a complaint
If you have a concern we have not resolved to your satisfaction, Canadian residents may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
十四 Contact us
If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please reach us at:
- Email: info@japanchefknife.com
- Toll-free: 1-866-999-1239
- Next Canadian Trading Inc., Ontario, Canada
By accessing or using JapanChefKnife.com, you consent to the practices described in this Privacy Policy.
日本の刃物 · Precision, care, and craftsmanship — in every blade and every promise.
Let customers speak for us
I needed to grill asparagus in a cast iron pan. I tried my 10" Lodge, but it was too big for just two people. I chose Staub because it is considered an elite product. I love how it has an enamel coating. It washed up perfectly and the size is just right. The Lodge cast iron will now go to the church yard sale - I'm sold on Staub!
I had no idea a good knife could be so wonderful. It's very sharp, weighted nicely and aesthetically pleasing.
Christmas gift, so can’t really review until after Dec 25th. However, expectations are high, considering previous purchase. Thank you.
Sturdy steel butter knife. I was pleasantly surprised by the thickness of steel used which makes the bend function as desired which is to srape of the butter strings through the holes. Well thought and designed by not compromising on quality at all. Full marks! Japanese know it well and their craftsmanship is at another level.
Ingenious, well thought and designed product from Japan. Love it.
Ingenious, well thought and designed produxt from Japan. Love it.
Top notch quality of these products. Great utility tools coming out of Japanese craftsmanship.
I have quality Henkel knives, but this knife has a sharpness beyond what these knives can do. It's an important tool in my knife kit. I'm hopeful that it will be durable and have lasting power. So far, I am enjoying the experience of using it!
Great seasoning right off out of the box.
I’m a salmon and trout angler. I was happy with using this tool to pin bone pink salmon as it was able to pull two out at a time. I tried it on a fresh chinook last night though and wasn’t very impressed, I think needle nose pliers would have been more effective.
Received my carbon stainless steel wok extremely fast , customer support Natalie was extremely helpful with my questions and even provided resources to help me. 10/10, amazing site I can't believe I was hesitant at first. Will definitely be buying again from here, much better than big box stores - extremely high quality product.
Outstanding service. Super fast delivery. Awesome quality knife. Everything as advertised. TOP GUN!
Amazing knife set. Even the siccors is super sharp.
MIYABI 4000 FC 9.5-Inch Gyutoh Knife – Brown Handle
The Hayami 130 arrived promptly and very sharp, one of the sharpest knives I've ever received from a vendor. It's convenient to have it razor sharp out of the box. I use petty knives a lot, just above my use of the cleaver. This knife is beautiful and extremely functional. The next petty knife will be about 100mm.